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How can we help?

Guides for your terminals, debit machines, and inventory tools — plus a team that's a phone call away.

Popular how-to guides

Activate RustDesk for remote access

Download the RustDesk app, copy your server settings, and enable remote support on your Android terminal.

Modify or return an order

Open the history screen, pick the order from your day's history, and click modify — stock updates automatically.

Update the Repoint app (1–3 mins)

Go home, open Chrome, and visit repoint.cloud/install to grab the latest version of your terminal software.

Delete a stock item from inventory

Search the product in inventory, open the QTY panel, and correct or remove incorrectly entered stock.

Ingenico 5000: tip functions

Manage tips in Repoint settings with a customer-facing screen, or configure them directly on the debit machine.

Ingenico 5000: check communications

From Stand Alone mode, open Coms → Ethernet → Current Setup and confirm the IP matches your Repoint settings.

Ingenico 5000: semi-integrated mode

Let your Repoint computer talk to the debit machine: ADMIN login → 9 → semi-integrated setup.

Ingenico 5000: software update

From Stand Alone mode: ADMIN → 4 Maintenance → 1 Download → 2 Start to pull the latest software.

Still stuck?

Reach us by phone, WhatsApp/SMS, or send a message and we'll get back to you fast.